Contact Handler

We are recruiting Contact Handlers - could you be one of them?

The role involves acting as the initial investigating officer for reports of crime taken over the telephone and social media i.e.

providing an appropriate level of guidance and advice in the effective application of the internal, national and local frameworks.

Apply now buttonSuccessful applicants will effectively manage operational policing incidents ensuring that adequate resources and responses are allocated to incidents in order to maximise customer satisfaction and build confidence in a high quality policing service.

999 calls (emergency)

You will ensure that all 999 emergency calls are answered promptly within the departmental and national targets, and managed in line with the decision making model. The role will involve recording incidents in accordance with national and local guidance, and standards on the management of police information. You will be investigating and resolving enquiries, demonstrating ownership of each call handled by questioning and understanding individual circumstances and gathering sufficient details to risk assess by utilising NDM and THRIVE to progress incidents via creation of incident, grading for emergency, priority, negotiated or non-deployment.

101 calls (non-emergency)

You will answer 101 non-emergency calls from both internal and external sources promptly and professionally in line with departmental and national targets by liaising with other members of the force to direct telephone calls to the right destinations.

Make an application

Apply from 5 March and start your journey to #MakeADifference.

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Applications close on Sunday 18 March at 11.55pm.

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