Thanking Leicestershire Police or making a complaint about our staff

Leicestershire Police are proud of their staff and the service they provide to the local communities of Leicestershire and Rutland. However, we understand that we do not get it right on every occasion and if we are going to learn from experience and find ways to be even better, we need to listen and respond to the needs and views of the public. Your views are therefore very important to us as both positive and negative feedback will help us improve.

Rate Your Local Police
To ensure we understand the quality of service we provide, it is essential that you have a quick way of providing honest and transparent feedback. Rate Your Local Police is an online feedback facility and one of many forms of feedback Leicestershire Police receive.

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Positive feedback
If you are pleased with the level of service you have received from Leicestershire Police, or if from your experience with us, you feel there are areas in which we could improve our service and which do not amount to a formal complaint, then we would like to hear from you.

Complaints
Generally, there are two types of complaint: complaints about our staff and complaints about policies and procedures.

Where a police officer or other member of staff has failed to meet the standards you expect from them, you can complain about their conduct, for example, if you think they have been rude or abused their authority. This type of complaint is what is normally understood as ‘a complaint against police’ and investigation of such matters is covered by specific legislation and on occasion can be overseen by the Independent Police Complaints Commission.

Making your complaint
Your complaint will ultimately be assessed by staff within the force Professional Standards Department (PSD).

This department has overall responsibility for recording and oversight of complaints about the conduct of individual officers or members of police staff.

Time limits
The Professional Standards Department may consider not conducting an investigation where no good reason or valid explanation has been provided for why it has taken in excess of 12 months to make your complaint.

How will my complaint be dealt with?

Complaints about policy and / or procedure
These are organisational complaints, sometimes referred to as ‘Direction and Control complaints’.

For example this could be about our policies and procedures for investigating crime or our tactics for policing public events.

The form below can be used for providing feedback and thanks or making a complaint about our staff.

You can thank us or make a complaint by completing this on-line form. We cannot respond to you if you do not tell us who you are or how we can contact you, so please take the time to add your personal details. This form will only be received by police during normal office hours, Monday to Friday. Please see other means by which to make a complaint.

Other ways to complain

For an easy read version please click here

About your experience with the Leicestershire Police

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Thank you for taking the time to complete this form.

The information on this form is for monitoring purposes only. The information supplied will be treated in the strictest confidence and will not affect your complaint in any way. No complainant is treated more or less favourably on the grounds of gender, sexual orientation, age, marital status, race, colour, nationality, ethnic or national origins, creed, religion or disability.

Please note these emails are not monitored 24 hours a day. Please do not use them to report a crime or if you need to contact the police urgently.

Please call 101, or 999 in an emergency.

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