When to call 999

We are asking people to think carefully before they dial 999 as trivial calls could potentially put lives at risk in a genuine emergency.

In spite of regular appeals, time-wasters in Leicestershire have made inappropriate 999 calls with requests for telephone numbers, travel directions and other non-urgent enquiries.

Our call takers will deal with those genuine calls that need a police response but some people call 999 when they don't actually need the police or when the situation is not a genuine emergency.

Every minute spent speaking to a caller with a non-urgent enquity jeopardises immediate responses to genuine emergencies, so please think before you dial.

You should only ring the 999 system if:

Please do not use the 999 system to report general nuisance or antisocial behaviour e.g. noisy neighbours or an abandoned car.

You can contact Leicestershire Police on 101 for every other non-emergency situation - for example where no immediate police response is required or does not require police attendance at all.

If you have information about crime in Leicester, Leicestershire and Rutland, you can contact us on 101 or Crimestoppers, which is anonymous on 0800 555 111.

Please check any correspondence you may have received from Leicestershire Police as this will often include a telephone extension number to assist with swift and direct contact with the right people to assist with your enquiry.

If you know the identification (collar) number of a particular officer, you can use our voice messaging system to leave them a message. Telephone 101 - follow the instructions and when prompted, enter the officer's identification number to leave a message.

Please note these emails are not monitored 24 hours a day. Please do not use them to report a crime or if you need to contact the police urgently. Please call 101, or 999 if it is an emergency.

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