Contact Handlers

Location: Leicestershire HQ

Salary: £19,521 - £21,618 per annum + 20% enhancements

Contract: 37 Hours per Week

8 Vacancies plus 12 month pass pool

Role: 1. Through flexible and committed team working provide a high quality call handling service to members of the community and the Force. 2. Working a 24 hours rotating shift pattern, 365 days a year 3. To promote positive relationships and confidence with the caller by delivery of a professional service and by initiating the appropriate course of action. 4. To provide a specialist service to the customer allocating resources and responses to incidents, which maximises customer satisfaction and confidence in policing. 5. To record, update incidents, complying with national and local guidance and standards on the management of police information.

Recruitment Seminar

Friday 20th January 2017 7pm at Leicestershire Police Headquarters. Visit our events webpage or view our promotional poster (PDF) for further information.

Leicestershire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the region we serve.

Please be advised that there a number of individuals within the organisation who are ‘at risk’ of redundancy and therefore the redeployment process will apply and take priority.

Closing date: Thursday 2nd February at 17:00p.m.

Post ref: BC090

How to apply for this vacancy

You can download and print all the documents you need for this vacancy from this website. Please note if you do not receive a response within six weeks of applying, this means that you have been unsuccessful on this occasion.

  1. Person specification and role description
  2. Role description
  3. Application pack
  4. Important notes for candidates

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