How to contact us if you are Deaf, deafened, hard of hearing, deafblind or use sign language to communicate
Video Relay Service (VRS) by registering for the service and then downloading the app.
This is FREE.
Send a text to our SMS **07624 818 901**
Voice call 101
In an emergency
In an emergency you can contact us by:
Sending a text to 999 - Remember: you must register first by sending the word ‘REGISTER’ to 999 and following the instructions
Voice call 999
Difference between emergency and non-emergency
Face-to-face video - InterpreterNow
Deaf people in Leicester, Leicestershire and Rutland can use the InterpreterNow service to call the 101 non emergency line in British Sign Language from 8am until midnight, 7 days a week.
Follow the step-by-step guide on how to contact us using InterpreterNow.
Mobile phone app
Download the InterpreterNow app from the following app stores:
Using mobile text service
To use the emergency 999 text service you will need to register beforehand.
Text 'register' from your mobile phone to 999 and follow the instructions. For more information visit www.emergencysms.org.uk To use the short messaging service (SMS) text 07624 818 901. This service is for people who are deaf, deafened, hard of hearing and speech impaired.
- It should be used when there is no other way to contact the police or other emergency services. Voice calls are not received on this number.
Email us: [email protected]
Talk to us on Facebook - leicspolicePLOD
Join us on Twitter - @leicsPLOD
What is PLOD?
We have a group of police officers and police staff, from across the force, who have received training in deaf awareness and are skilled in the use of British Sign Language at different levels.
Police Link Officers for Deaf People use their skills in providing a service for any non-emergency situation when communication support is required as a point of contact. This may include:
- Providing assistance at a front enquiry desk at a police station.
- Assisting in the custody area whilst waiting for the services of a National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) - registered and qualified British Sign Language/English interpreter.
- Offering communication support and advice at a scene of crime.
- Assisting in crime prevention matters.
- Assisting victims of crime ensuring they are kept informed about progress of their case and outcome.
Whilst they hold qualifications in British Sign Language, they do not provide any interpreting for cases involving evidential procedures such as taking a statement or interviewing. The services of an independent qualified interpreter would be used in these cases wherever possible.