101 - the number to call to contact your local police

101 - the number to call to contact your local police

Leicestershire Police is working for you 24 hours a day seven days a week.

We have made it quicker and easier for you to get the service you need from us. The national 101 non-emergency number gives you a single, easy to remember number for you to call to report crime and other concerns that do not require an emergency police response.

You can call 101 to report a crime that has already happened and any other incidents or concerns that do not require an emergency response. You can also call it to speak to your local Neighbourhood Policing Team, to make a general enquiry or make us aware of any policing issues in your local area.

If you have any hearing difficulties or a speech impairment, a text phone is available on 18001 101.

Calling 101 for situations that do not require an immediate police response helps keep 999 available for when there is an emergency. An emergency is when a crime is happening, someone suspected of a crime is nearby, someone is injured, being threatened or a life is at risk, or there is a traffic incident involving personal injury or danger.

Calls to 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long your call lasts.

You can use 101 to contact all police force areas in England and Wales.

FAQs

What is 101?

101 is the only number you need to call when you want to get through to your local police when it's less urgent than 999.

101 replaces our 0116 222 2222 number, and is available 24 hours a day, seven days a week. Calls to 101 from landlines and mobile networks cost 15 pence per call, no matter what time of day you call or how long you are on the phone.

Why is 101 being introduced?

101 is the number to call to contact your local police. It has been rolled out by the Home Office, across England and Wales in all police force areas.

101 provides the public with one easy way to contact their local police to report crime and other concerns that do not require an emergency police response.

Since the introduction of 101, people only have one number to remember, whichever county they are in when they need to call the police.

When should I call 101?

You can call 101 to report crime that has already happened and other incidents or concerns that do not require an emergency response.

For example:

You can also call 101 if you simply want to talk to your local police officer or a member of police staff – you will be put through to the relevant extension number in the same way as it happens now.

Why should I call 101?

Using 101 (or our online crime reporting service) for situations that do not require an immediate police response, helps keep 999 available for when there is an emergency.

In the past, it may not always been clear to members of the public, especially those who don't live in Leicestershire, how they should contact us in situations that do not require an immediate policing response.

Introducing a simple and easy to remember number - 101 – will make it easier for people to contact us and reduce the number of inappropriate 999 calls received.

If a crime is taking place, or somebody is in immediate danger, people should continue to call 999.

How much does a call to 101 cost?

Calls to 101 from landlines and mobiles cost 15 pence per call, no matter what time of day you call or how long the call lasts.

Are calls to 101 answered by the police?

Yes, all calls to 101 are answered by police operators. Calls may be recorded for training, development, evidential and public safety reasons.

Is 101 going to replace 999?

No, 101 is the number to use to contact the police in situations that do not require an immediate police response. 999 continues to be the number to dial when you need to report an emergency.

999 should only be used for real emergencies – such as when a crime is happening, someone suspected of a crime is nearby, someone is injured, being threatened or a life is at risk, or there is a traffic incident involving personal injury or danger.

All 999 calls go direct to the control room and are dealt with on a separate priority system, so calls to 999 that are not true emergencies could cause a delay in getting help in some other life-threatening situation.

What happens if I call 101 but it is an emergency situation?

If you call 101 and it is deemed to be an emergency situation, our trained police operators will put you through to 999 for immediate assistance.

Always call 999 in an emergency

Can I call 101 if I’m deaf, hard of hearing, speech impaired, or if English is not my first language?

Yes, If you are deaf, hard of hearing or speech impaired you can textphone 18001 101. If you have difficulty speaking English, your local police can access interpreters who can translate your call.

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