Responding to your calls 24 hours a day

Our call handlers are often the first point of contact for members of the public when dealing with the police. Dealing with callers in a professional and courteous manner is a clear priority for the Contact Management Department.

Call handling is split into two main parts – emergency (999) and non-emergency (101) call taking.

On a yearly basis the call handlers can expect to receive approximately 115,000 emergency calls and 560,000 non-emergency calls.

Of these calls approximately 143,000 become incidents requiring a police response with 25,000 (requiring an immediate (or emergency) response. The Contact Management Department links closely with the Crime and Incident Unit where non-attendant crimes are handled.

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