Communications and Public Engagement Directorate

Effective communication is essential to the provision of a professional policing service. Police officers and staff of all ranks must be able to communicate effectively with colleagues, partner agencies and members of the public if they are to fulfil their roles to the high standards we expect.

As a high-profile public service, Leicestershire Police has an organisational responsibility to ensure that our staff, our partners and our communities know what we are doing, why we are doing it and how. The Communications and Public Engagement Directorate exists to help ensure the force fulfils this responsibility.

The Directorate is divided into two areas of responsibility: the Media Relations Team and the Engagement Team.

Media Relations

The Media Relations team deals with enquiries from local, regional and national journalists and provides 24-hour press officer cover in the event of a major or critical incident.

As well as witness appeals for incidents ranging from burglaries to murders, the team utilises the skills of its small team of Media Relations Officers to make the public aware of local policing successes and issues.

The Media Relations team is available in the office between 8am and 5pm, from Monday to Friday, on:

Media enquiries outside office hours should be directed to the Control Room Inspector on 101 who will contact the on-call Media Relations Officer.

Engagement Team

The Engagement Team is further divided into two areas of responsibility, Campaigns and Digital Media.

Campaigns Team

The Campaigns team, helps devise and action a range of public relations activities that support the achievement of corporate and operational goals.

The Campaigns team also provides advice and support to senior officers and managers on how to communicate effectively with staff within the organisation. The team is responsible for producing a number of key police publications and for building relationships with the communities.


Digital Media Team

The Digital Media team design, maintain and develop the force website to ensure up-to-date information is relayed on the website and maintaining high quality and attractive content for the site.

The Digital Media Team is comprised of professional web designers who work closely with colleagues in Information Technology to ensure the force website and intranet is kept up-to-the-minute and effective as a communication tool both externally and as an internal communication tool.

The Digital Media Team also manages the force's social media networks alongside producing videography, photography and visual media on behalf of the force. The Digital Media team strive to work on bringing creative content to the public.


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